For OSP’s, the best way to prevent misunderstandings and minimize the risk of scope creep (and the corresponding loss of time and money) is a strong contract that spells out exactly what you’re doing for a client and when. A contract that lists deadlines and milestones, but gives you a buffer if a client doesn’t give you the info you need in a timely manner.
You also need strong contracts to protect you from clients walking in the middle of a project, especially if you’ve invested significant time and resources on the frontend. We’ve worked with countless OSP’s and we’ve drafted our Client Services Agreement to be as protective of you and the way you work as possible. Our CSA Bundle is the most cost-effective way of simultaneously protecting your website, too.